General Terms and Conditions

By completing the booking process, you confirm that you have read, understood, and accepted the General Conditions and Terms of Business presented below and that you recognize their unrestricted legal validity.

1. Scope of Services

Via this website, Aeolian Islands Destination Marketing Company S.r.l. (and its associates and sales partners) provide an online platform which allow thw providers to offer their accomodation and services and through which you can make reservations. By placing a reservation via this Internet service, you enter into a legally binding contractual relationship with the given service Upon completion of the booking process, Aeolian Islands Destination Marketing Company S.r.l. conduct a function as a mediator between you and the provider to which your booking data is transmitted. You will receive a corresponding confirmation by e-mail (after you have transferred any advance partial payment which may be required).

2. Rates

The rates listed in our website are extremely competitive. All of the prices indicated in this booking portal include VAT. 3. Free of charge for consumers Unless otherwise specified, our service is free of charge for consumers as we will not charge any additional cost or fees to the rate. You will pay to he Provider the indicated amount of reservation (plus - insofar not included in the price – relevant applicable taxes, and fees (if applicable)).

4. Data Protection

In accordance with Article 13 of EU Regulation 2016/679 issued by the European Parliament and Council on 27 April, 2016 concerning the protection of natural persons as regards the processing of their personal data , as well as the free circulation of such data, and which abrogates Directive 95/46/EC (General Regulations for the protection of data), we hereby inform you that all of the data you enter in the context of the booking process – with the exception of your credit card information – will be transmitted to the given lodgings establishment; this is because this information is necessary to provide the agreed-upon services. Furthermore, Aeolian Islands Destination Marketing Company S.r.l , digitally stores and processes the data in order to transmit information and/or advertising material. The data may be transmitted to partners of Aeolian Islands Destination Marketing Company S.r.l . By completing the booking process, you grant your permission for the use of your data in accordance with the aforementioned purposes. With regards to the processing of this data, you retain all rights set forth in the aforementioned statutory regulation. At the same time, you are prohibited from extracting, uploading, distributing, reproducing, or "framing" pages or content obtained from this website; in particular the use of this information for commercial or competitive purposes is expressly prohibited.

5. Prepayment, Cancellation, No-shows

By making a Reservation, you accept and agree to the relevant cancellation and no-show policy of that Provider, and to any additional (delivery) terms and conditions of the Provider that may apply to your reservation . The general cancellation and no-show policy of each Provider is made available on our Platform on the Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Please check the details of your service and conditions prior making your reservation. Please note that a Reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Provider . Cancellation and prepayment policies may vary per service of each Provider . Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless t Provider agrees or allows otherwise under its (pre)payment and cancellation policy. If you wish to review, adjust or cancel your TReservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation. If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Provider so they know when to expect you to avoid cancellation of your Reservation or charge of the no- show fee. Our customer service department can help you if needed with informing the Provider. Loveolie.com does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Provider.

6. Exclusion of Liability

Aeolian Islands Destination Marketing Compnay S.r.l. is liable exclusively for immediate damages which the guest incurs as the result of the non-fulfillment of the obligations Aeolian Islands Destination Marketing Compnay S.r.l. with regards to its own activities. The liability on the correctness of the published information at the site is borne by the Providers. Therefore Aeolian Islands Destination Marketing Compnay S.r.l. assumes no liability for any incorrect and/or untrue information published.in . Likewise, Aeolian Islands Destination Marketing Compnay S.r.l. is not accountable for the booked services and/or for any damages arising in conjunction with them, nor Aeolian Islands Destination Marketing Compnay S.r.l. is liable for claims for damages arising before or during the stay and which are in any way related to bookings, cancellations, late arrivals, and/or early departures.

7. Miscellaneous

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Italian law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Barcellona P.G. , Italy.